Contact Us
We're here to help 24/7 - reach out anytime
Email Support
help@charmchance.com
Available 24/7
Response within 24 hours
- Account assistance
- Technical support
- Game questions
- Responsible gaming help
- General inquiries
Languages Supported
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours
Additional Support Resources
Responsible Gaming Support
If you need help with gambling-related concerns, these Canadian organizations provide professional support:
- Responsible Gambling Council - Professional guidance and resources
- Problem Gambling Institute of Ontario - Treatment and support services
- Centre for Addiction and Mental Health - Comprehensive addiction support
Remember: Charm Chance uses virtual currency (no real-world value) only - no real money is involved.
Technical Requirements
For the best experience with Charm Chance:
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Stable internet connection
- JavaScript enabled
- Cookies enabled for account functionality
Having technical issues? Include your browser type and device information when contacting support.
Account Security
Protect your Charm Chance account:
- Use a strong, unique password
- Never share your login credentials
- Log out when using shared devices
- Contact us immediately if you suspect unauthorized access
Visit our Security page for detailed information.
Need Help with Gaming Habits?
We're committed to promoting responsible gaming and providing support when needed
Self-Limitation Tools
Take control of your gaming experience:
- Set daily time limits
- Restrict virtual currency (no real-world value) purchases
- Take temporary breaks
- Self-exclusion options
Professional Help
If you need support with gaming habits, these organizations can help:
- Problem Gambling Helpline: 1-888-230-3505
- Gamblers Anonymous: gamblersanonymous.org
- ConnexOntario: 1-866-531-2600
- BC Problem Gambling: 1-888-795-6111
Account Restrictions
We can help you implement account restrictions:
- Temporary account suspension
- Permanent account closure
- Communication restrictions
- Marketing opt-out
Contact us at: help@charmchance.com
What to Expect
Message Received
We'll send you an automatic confirmation that we've received your inquiry
Review & Assignment
Your message is reviewed and assigned to the appropriate specialist
Personal Response
You'll receive a detailed, personalized response within 24 hours