1. Introduction

Charm Chance ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our social casino services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email address, date of birth)
• Contact customer support
• Subscribe to newsletters or promotional communications
• Participate in surveys or feedback forms
• Verify your age and identity

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type and version, operating system
• Usage Data: Pages visited, time spent on pages, click patterns
• Session Information: Login times, game sessions, virtual currency (no real-world value) transactions
• Technical Data: Screen resolution, device identifiers, referral sources

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Ensure website security and prevent fraud
• Comply with legal requirements (age verification)

For detailed information about our cookie usage, please see our Cookie Policy.

3. How We Use Your Information

3.1 Primary Uses

We use your personal information to:

• Provide Services: Create and manage your account, enable gameplay
• Age Verification: Ensure compliance with 18+ requirements
• Customer Support: Respond to inquiries and provide assistance
• Security: Protect against fraud, abuse, and unauthorized access
• Legal Compliance: Meet regulatory and legal obligations

3.2 Analytics and Improvement

We analyze usage data to:

• Improve website functionality and user experience
• Develop new features and games
• Monitor system performance and security
• Generate statistical reports (anonymized data only)

3.3 Marketing and Communications

With your consent, we may use your information to:

• Send promotional emails about new games and features
• Provide personalized game recommendations
• Notify you about important account or service updates

Note: You can opt out of marketing communications at any time.

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Limited Sharing

We may share your information only in these circumstances:

• Service Providers: Trusted third parties who help operate our services (hosting, analytics, customer support)
• Legal Requirements: When required by law, court order, or regulatory authority
• Safety and Security: To protect our users, prevent fraud, or investigate violations
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)

4.3 Regulatory Compliance

We may share information with Canadian gaming regulators (AGCO, BCLC, AGLC) as required for licensing and compliance purposes.

5. Data Protection for Minors

Our services are strictly for individuals 18 years and older. We do not knowingly collect personal information from anyone under 18.

If we discover that we have collected information from someone under 18:

• We will immediately delete the account and all associated data
• We will not use or disclose the information
• We will implement additional safeguards to prevent future occurrences

Parents or guardians who believe their child has provided information to us should contact us immediately at help@charmchance.com.

6. Your Privacy Rights

Under Canadian privacy law, you have the following rights:

6.1 Access Rights

• Request a copy of all personal information we hold about you
• Receive information about how your data is being used
• Get details about who we've shared your information with

6.2 Correction Rights

• Request correction of inaccurate or incomplete information
• Update your account information at any time
• Challenge the accuracy of information we hold

6.3 Deletion Rights

• Request deletion of your personal information
• Close your account and remove associated data
• Withdraw consent for data processing (where applicable)

6.4 Portability Rights

• Request your data in a structured, machine-readable format
• Transfer your information to another service provider

6.5 Objection Rights

• Object to processing of your personal information
• Opt out of marketing communications
• Restrict certain types of data processing

To exercise these rights, contact us at: help@charmchance.com

7. Data Security

We implement comprehensive security measures to protect your personal information:

7.1 Technical Safeguards

• Encryption: 256-bit SSL encryption for all data transmission
• Secure Servers: Protected hosting environment with regular security updates
• Access Controls: Strict employee access limitations and authentication
• Monitoring: 24/7 security monitoring and threat detection

7.2 Organizational Safeguards

• Regular security training for all employees
• Background checks for personnel with data access
• Incident response procedures and breach notification protocols
• Regular security audits and penetration testing

For more detailed security information, visit our Security page.

8. Data Retention

We retain your personal information only as long as necessary for:

• Active Accounts: While your account remains active
• Legal Requirements: As required by Canadian gaming regulations
• Dispute Resolution: To resolve any disputes or legal claims
• Security Purposes: To maintain security and prevent fraud

8.1 Retention Periods

• Account Information: 7 years after account closure
• Transaction Records: 7 years (regulatory requirement)
• Support Communications: 3 years
• Marketing Data: Until you opt out or 2 years of inactivity

After retention periods expire, we securely delete or anonymize your information.

9. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer data outside Canada, we ensure:

• Adequate protection through approved mechanisms
• Contractual safeguards with service providers
• Compliance with Canadian privacy standards
• Your rights remain protected regardless of location

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our services or business practices
• New legal or regulatory requirements
• Improvements in data protection measures
• User feedback and industry best practices

When we make significant changes:

• We'll update the "Last Updated" date at the top of this policy
• We'll notify you via email or prominent website notice
• We'll provide a summary of key changes
• You'll have the opportunity to review and accept changes

11. Contact Information

For any privacy-related questions, concerns, or requests:

Filing a Complaint

If you're not satisfied with our response to your privacy concern, you may file a complaint with:

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376

12. Definitions

• Personal Information: Any information that can identify you as an individual
• Processing: Any operation performed on personal data (collection, storage, use, disclosure)
• Consent: Your voluntary agreement to the collection and use of your personal information
• Data Controller: Charm Chance, as the entity determining how personal information is processed
• PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)