1. Acceptance of Terms

By accessing and using the Charm Chance website and services ("Platform"), you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service.

2. Eligibility and Age Requirements

2.1 Age Verification

You must be at least 18 years of age to use our services. By using our Platform, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into this agreement
• You are not prohibited from using our services under applicable law
• All information you provide is accurate and truthful

2.2 Geographic Restrictions

Our services are currently available to residents of:

• Ontario (licensed by AGCO)
• British Columbia (regulated by BCLC)
• Alberta (overseen by AGLC)

We reserve the right to restrict access from other jurisdictions.

2.3 Account Registration

To access our services, you must create an account by providing:

• Valid email address
• First and last name
• Date of birth for age verification
• Province of residence
• Secure password

3. Virtual Currency System

3.1 Nature of Virtual Currency

All games on our Platform use virtual currency (no real-world value) only. This means:

• No Real Money Value: Virtual currency has no real-world monetary value
• No Cash Exchange: Virtual currency cannot be exchanged for real money
• Entertainment Only: Virtual currency is provided solely for entertainment purposes
• No Purchase Required: Virtual currency cannot be purchased with real money

3.2 Virtual Currency Distribution

We may provide virtual currency (no real-world value) through:

• Welcome bonuses for new accounts
• Daily login rewards
• Achievement and milestone rewards
• Special promotions and events
• Gameplay rewards

3.3 Virtual Currency Management

We reserve the right to:

• Adjust virtual currency (no real-world value) balances for technical errors
• Modify virtual currency (no real-world value) distribution methods
• Remove virtual currency (no real-world value) from inactive accounts
• Set limits on virtual currency (no real-world value) accumulation

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Platform to:

• Play social casino games for entertainment
• Interact with other players in a respectful manner
• Participate in promotions and events
• Access customer support services

4.2 Prohibited Activities

You agree not to:

• Use the Platform for any illegal purposes
• Attempt to hack, reverse engineer, or exploit our systems
• Create multiple accounts to circumvent restrictions
• Use automated software or bots to play games
• Harass, abuse, or threaten other users
• Share your account credentials with others
• Attempt to sell or transfer virtual currency (no real-world value)
• Violate any applicable laws or regulations

4.3 Consequences of Violations

Violations of this policy may result in:

• Warning notices
• Temporary account suspension
• Permanent account termination
• Legal action where appropriate

5. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

5.1 Information Collection

We collect information necessary to:

• Verify your age and identity
• Provide and improve our services
• Comply with legal and regulatory requirements
• Communicate with you about our services

5.2 Data Security

We implement industry-standard security measures to protect your information, including:

• 256-bit SSL encryption
• Secure server infrastructure
• Regular security audits
• Employee access controls

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content on our Platform, including but not limited to:

• Game software and graphics
• Website design and layout
• Trademarks and logos
• Text, images, and multimedia content
• Software code and algorithms

is owned by Charm Chance or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Platform for personal, non-commercial entertainment purposes only.

6.3 Restrictions

You may not:

• Copy, modify, or distribute our content
• Use our trademarks or logos without permission
• Reverse engineer our software
• Create derivative works based on our content

7. Responsible Gaming

7.1 Our Commitment

We are committed to promoting responsible gaming practices. While our games use virtual currency (no real-world value) only, we encourage healthy gaming habits.

7.2 Self-Exclusion Tools

We provide tools to help you control your gaming experience:

• Session time limits and reminders
• Self-exclusion options (24 hours to permanent)
• Account activity monitoring
• Links to professional support resources

7.3 Support Resources

If you need help with gaming-related concerns, we provide information about:

• Responsible Gambling Council
• Problem Gambling Institute of Ontario
• Centre for Addiction and Mental Health
• Other professional support services

For more information, visit our Responsible Gaming page.

8. Disclaimers and Limitations

8.1 Service Availability

We strive to provide continuous service but cannot guarantee:

• Uninterrupted access to our Platform
• Error-free operation of our services
• Compatibility with all devices and browsers
• Availability during maintenance periods

8.2 Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of content

8.3 Limitation of Liability

To the maximum extent permitted by law, Charm Chance shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury or property damage

9. Account Termination

9.1 Termination by You

You may terminate your account at any time by:

• Contacting our customer support
• Requesting account deletion in writing
• Following our account closure procedures

9.2 Termination by Us

We may terminate or suspend your account immediately if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activities
• You are under 18 years of age
• Required by law or regulatory authorities

9.3 Effects of Termination

Upon termination:

• Your access to our services will cease immediately
• All virtual currency (no real-world value) will be forfeited
• Your personal data will be handled according to our Privacy Policy
• These Terms will remain in effect for applicable provisions

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Canada and the applicable provincial laws where you reside.

10.2 Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved through:

1. Direct Communication: First, contact our customer support to resolve the issue
2. Mediation: If direct communication fails, we encourage mediation
3. Arbitration: Binding arbitration in accordance with Canadian arbitration rules
4. Court Proceedings: As a last resort, in the appropriate Canadian jurisdiction

10.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

11. Changes to Terms

11.1 Modification Rights

We reserve the right to modify these Terms at any time. Changes may be made to:

• Comply with new laws or regulations
• Reflect changes in our services
• Address security or technical issues
• Improve user experience

11.2 Notification Process

When we make significant changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Send email notification to registered users
• Display prominent notice on our website
• Provide summary of key changes

11.3 Acceptance of Changes

Your continued use of our services after changes are posted constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using our services.

12. Contact Information

For questions about these Terms & Conditions, please contact us:

Customer Support

For general questions about our services:

Email: help@charmchance.com
Available: 24/7
Response Time: Within 24 hours