Our Commitment to Responsible Gaming
Safe, entertaining social casino experience with virtual currency (no real-world value) only
Our Responsible Gaming Principles
Set Time Limits
We recommend setting specific time limits for your gaming sessions. Take regular breaks and don't let gaming interfere with your daily responsibilities, work, or relationships.
- Set a timer for your gaming sessions
- Take a 15-minute break every hour
- Don't play when tired or stressed
- Balance gaming with other activities
Take Regular Breaks
Regular breaks help maintain a healthy relationship with gaming. Step away from the screen, stretch, and engage in other activities to maintain perspective.
- Use break reminders and timers
- Engage in physical activity during breaks
- Spend time with family and friends
- Pursue other hobbies and interests
Remember This Is Entertainment
Our social casino games are designed for entertainment purposes only. Keep gaming fun and light-hearted, and remember that virtual wins have no real-world value.
- Play for fun, not as an escape
- Don't chase virtual losses
- Celebrate the entertainment value
- Keep realistic expectations
Age Verification
We strictly enforce our 18+ age requirement. All players must verify their age before accessing our games, ensuring compliance with Canadian gaming regulations.
- Mandatory age verification for all users
- Government ID verification when required
- Zero tolerance for underage access
- Regular compliance monitoring
Self-Control Tools
We provide various tools to help you maintain control over your gaming experience, including session reminders and self-exclusion options.
- Session time tracking and alerts
- Self-exclusion options available
- Account activity monitoring
- Customer support for concerns
Education and Awareness
We believe in educating our players about responsible gaming practices and providing resources for those who may need additional support.
- Regular responsible gaming reminders
- Educational content and resources
- Links to professional support services
- Clear information about virtual currency (no real-world value)
Recognizing Concerning Gaming Habits
Even with virtual currency (no real-world value), it's important to maintain healthy gaming habits
Watch for These Signs:
- Gaming for longer periods than intended
- Feeling anxious or irritated when not gaming
- Neglecting work, school, or family responsibilities
- Gaming as a way to escape problems or negative feelings
- Lying about time spent gaming
- Losing interest in other activities you used to enjoy
- Gaming interfering with sleep or eating patterns
- Feeling the need to play more frequently or for longer periods
If You Notice These Signs:
1. Take a Break
Step away from gaming for a few days or weeks to regain perspective
2. Set Strict Limits
Establish and stick to specific time limits for gaming sessions
3. Seek Support
Talk to friends, family, or professional counselors about your concerns
4. Use Self-Exclusion
Contact our support team to temporarily or permanently restrict your account
Professional Support Resources
Canadian organizations providing professional help and support
Responsible Gambling Council
National Organization
Canada's leading authority on responsible gambling, providing education, research, and treatment resources for individuals and families affected by gambling problems.
Services:
- Educational resources and tools
- Self-assessment questionnaires
- Treatment provider directory
- Family support resources
Provides comprehensive support for all types of gambling concerns
Problem Gambling Institute of Ontario
Ontario Provincial Service
Specialized treatment and support services for Ontario residents experiencing gambling-related problems.
Services:
- Individual and group counseling
- Family therapy programs
- Financial counseling
- Aftercare support programs
Centre for Addiction and Mental Health
Mental Health & Addiction Services
Canada's largest mental health teaching hospital, providing comprehensive addiction and mental health services.
Services:
- Addiction treatment programs
- Mental health support
- Research and education
- Crisis intervention services
Need Immediate Help?
If you're in crisis or need immediate support:
- Crisis Services Canada: 1-833-456-4566 (24/7)
- Kids Help Phone: 1-800-668-6868 (for youth)
- Local Emergency Services: 911
Self-Exclusion Options
What is Self-Exclusion?
Self-exclusion is a voluntary program that allows you to restrict your access to Charm Chance for a specified period. This tool helps you take control of your gaming habits when you feel they may be becoming problematic.
Available Options:
- 24-Hour Cooling Off: Temporary account suspension for immediate relief
- 7-Day Break: One-week account restriction
- 30-Day Exclusion: One-month account suspension
- 6-Month Exclusion: Extended break from gaming
- Permanent Exclusion: Permanent account closure
How to Self-Exclude
Contact Support
Email us at help@charmchance.com with "Self-Exclusion Request" in the subject line
Specify Duration
Tell us how long you want to be excluded from the platform
Confirmation
We'll confirm your request and implement the exclusion within 24 hours
Support Resources
We'll provide information about professional support services
Information for Parents and Guardians
Protecting Minors
Charm Chance is strictly for adults 18 years and older. We take age verification seriously and have implemented multiple safeguards to prevent underage access.
Our Protections:
- Mandatory age verification during registration
- ID verification for suspicious accounts
- Regular monitoring for underage access attempts
- Immediate account closure for underage users
Tips for Parents
- Monitor Internet Usage: Use parental controls and monitor your child's online activities
- Educate About Risks: Discuss the risks of gambling and gaming addiction
- Set Clear Boundaries: Establish rules about internet and gaming usage
- Lead by Example: Model responsible gaming and internet habits
- Stay Informed: Learn about the platforms and games your children use
Concerned About Your Child?
If you believe your child has accessed our platform or you have concerns about their gaming habits, contact us immediately at help@charmchance.com
Need Help or Have Concerns?
Our customer support team is trained to handle responsible gaming concerns with sensitivity and confidentiality.
Remember: Seeking help is a sign of strength, not weakness. We're here to support you in maintaining a healthy relationship with gaming.