We offer a wide variety of social casino games including:

• Game Machines - Classic and modern video Games with various themes
• Poker - Texas Hold'em and other popular poker variants
• Blackjack - Classic blackjack with multiple table options
• Roulette - American and European roulette wheels
• Baccarat - Traditional baccarat games

All games use virtual currency (no real-world value) only and are designed for entertainment purposes.

Virtual currency is the foundation of our social casino:

• All games use virtual coins and chips - no real money
• You receive virtual currency (no real-world value) when you sign up
• Virtual currency cannot be exchanged for real money
• You can earn more virtual currency (no real-world value) through gameplay and bonuses
• Virtual currency has no real-world value

This system ensures a safe, risk-free gaming experience focused purely on entertainment.

No, you cannot win real money or physical prizes. All winnings are in virtual currency (no real-world value) only, which has no real-world value and cannot be exchanged for cash or prizes.

You can win virtual rewards, achievements, and unlock new game features, but everything remains within our virtual gaming environment.

You can earn virtual currency (no real-world value) through:

• Daily login bonuses
• Completing achievements and challenges
• Participating in special events and promotions
• Regular gameplay rewards
• Leveling up your player status

Remember, virtual currency (no real-world value) cannot be purchased with real money and has no cash value.

Age verification is mandatory for all players:

1. You must confirm you are 18+ when accessing the site
2. During registration, you'll provide your date of birth
3. We may request additional verification documents
4. Acceptable documents include government-issued ID, passport, or driver's license

This process ensures compliance with Canadian gaming regulations and protects minors from accessing our platform.

We collect minimal information necessary for account creation and compliance:

• First and last name
• Email address
• Date of birth (for age verification)
• Province/territory of residence
• Password for account security

All information is protected according to our Privacy Policy and Canadian privacy laws.

To reset your password:

1. Go to the login page and click "Forgot Password"
2. Enter your registered email address
3. Check your email for reset instructions
4. Follow the secure link to create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact our support team.

Yes, you can request account deletion at any time:

• Contact our support team at help@charmchance.com
• Request account deletion in writing
• We'll process your request within 7 business days
• All personal data will be deleted according to our Privacy Policy

Note: Account deletion is permanent and cannot be undone.

Charm Chance is available to players in:

• Ontario - Licensed by AGCO
• British Columbia - Regulated by BCLC
• Alberta - Overseen by AGLC

We are working to expand to additional provinces. Players from other regions should check local regulations before accessing our platform.

We maintain fair gaming through:

• Regular audits by independent testing agencies
• Certified Random Number Generators (RNG)
• Transparent game rules and odds
• Regulatory oversight by Canadian gaming authorities
• Regular compliance reviews and reporting

All our games are tested for fairness and randomness to ensure every player has an equal chance.

Responsible gaming is central to our operations:

• Strict 18+ age verification
• Virtual currency only - no real money risk
• Time limit recommendations and reminders
• Self-exclusion tools available
• Links to problem gambling support resources
• Regular breaks encouraged

Visit our Responsible Gaming page for complete information and resources.

Our customer support team is available 24/7:

• Email: help@charmchance.com
• Response Time: Within 24 hours
• Languages: English and French

You can also visit our Contact page to submit a detailed inquiry through our contact form.

We use industry-leading security measures:

• 256-bit SSL encryption for all data transmission
• Secure servers with regular security updates
• Strict access controls and employee training
• Compliance with Canadian privacy laws (PIPEDA)
• Regular security audits and penetration testing

Read our complete Privacy Policy and Security page for detailed information.

If you're concerned about gambling habits, we're here to help:

• Contact our support team for self-exclusion options
• Visit our Responsible Gaming page for resources
• Reach out to professional help organizations:

Canadian Resources:

• Responsible Gambling Council
• Problem Gambling Institute of Ontario
• Centre for Addiction and Mental Health

Remember: Our games use virtual currency (no real-world value) only, but we still encourage responsible gaming habits.

To report technical issues:

1. Email us at help@charmchance.com
2. Include details about the problem
3. Mention your device type and browser
4. Describe what you were doing when the issue occurred

Our technical team will investigate and respond within 24 hours with a solution or update.